AV
Arno V

1 reviews | Active since Jun 2018

27 Jun 2018, 11:47

Closing account, inability to notify account holder

Had a student account with Standard bank, now 2 years later after not being a student and not using the account. I had not been notified or contacted to close the account, after visiting the bank several times, and logging in for my student loan. When out of the blue I am sent a bill of outstanding fees. For what heaven knows. Now closing this account the amount of fees comp****. Are enormous. Firstly in accordance with ABSA student accounts, they notify you of account inactivity after 6 months, and notify you about automatically closing the account without demanding additional fees. Also I am able to put money in the account without a card and additional fees, unlike Standard bank, that charges for every and any fee possible. I feel like I have been robed.

0
Replies (1)
Standard Bank
Standard Bank's reply27 Jun 2018, 14:06
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***