KB
Ktm B
1 reviews | Active since Sept 2020
25 Nov 2021, 12:02
Closing account impossible
After mailing you people numerous times, having to contact you via facebook, and being ignore on all fronts, I will be leaving you a ZERO star review.
I have been a client of yours for 20+ years and now that I need to close my accounts, you ignore me and then proceed to send me attorney letters telling me I owe you money, for YOUR incompetence, I cannot believe how unhelpful this bank has become.
I wish you all the best with trying to get the any money from me, as I am done with your useless service.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
25 Nov 2021, 12:33Dear Ktm B
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply25 Nov 2021, 12:33
Official
Dear Ktm B
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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KB
Ktm B's updateReviewer Update
29 Nov 2021, 05:22 Thanks for the automated response, such a shame its not accompanied by an actual resolution to the problem
KB
Ktm B's update29 Nov 2021, 05:22
Reviewer Update
Thanks for the automated response, such a shame its not accompanied by an actual resolution to the problem
KB
Ktm B's updateReviewer Update
02 Dec 2021, 00:02So I was finally contacted by a representative, who informed me the only way I can close my accounts is by physically coming into a branch.
Now, I find this ridiculous, in a time of covid and pandemics, I now have to go into a branch to close an account. Not that I could anyway, as I do not live in south africa anymore, and the fact that none of the previous people that I have spoken to has ever mentioned this fact, is also ridiculous.
So what now standard bank? Are you just going to keep charging me monthly fees and then interest on top of those fees and then keep sending me threatening attorney letters?
Also, how come you can close the savings accounts that do not make you money, but you cant close the accounts that cost me money?
Now, I find this ridiculous, in a time of covid and pandemics, I now have to go into a branch to close an account. Not that I could anyway, as I do not live in south africa anymore, and the fact that none of the previous people that I have spoken to has ever mentioned this fact, is also ridiculous.
So what now standard bank? Are you just going to keep charging me monthly fees and then interest on top of those fees and then keep sending me threatening attorney letters?
Also, how come you can close the savings accounts that do not make you money, but you cant close the accounts that cost me money?
KB
Ktm B's update02 Dec 2021, 00:02
Reviewer Update
So I was finally contacted by a representative, who informed me the only way I can close my accounts is by physically coming into a branch.
Now, I find this ridiculous, in a time of covid and pandemics, I now have to go into a branch to close an account. Not that I could anyway, as I do not live in south africa anymore, and the fact that none of the previous people that I have spoken to has ever mentioned this fact, is also ridiculous.
So what now standard bank? Are you just going to keep charging me monthly fees and then interest on top of those fees and then keep sending me threatening attorney letters?
Also, how come you can close the savings accounts that do not make you money, but you cant close the accounts that cost me money?
Now, I find this ridiculous, in a time of covid and pandemics, I now have to go into a branch to close an account. Not that I could anyway, as I do not live in south africa anymore, and the fact that none of the previous people that I have spoken to has ever mentioned this fact, is also ridiculous.
So what now standard bank? Are you just going to keep charging me monthly fees and then interest on top of those fees and then keep sending me threatening attorney letters?
Also, how come you can close the savings accounts that do not make you money, but you cant close the accounts that cost me money?