Closing Account due to *********** staff

I have been a member of standard bank since leaving school.This is a total of 24 years.My portfolio with Standard Bank includes a Cheque account aswell as a Moneymarket account.On the 13th of May 2015 I went into the bank to apply for a CC.I was told to come back 10 days later to fetch the card. 8 days later I returned to the bank in high hopes that my card would be issued to me.They advised me that my application had been declined for a CC. I found this rather strange as I had been told I had been approved for a loan of R150 000. LOAN approved but CC declined???I was then advised I still have a CC and that I would need to first cancel before applying for a new one. I cancelled my CC more than 10 ago. Today I went into the bank to be told I couldn't be assisted as the agent that assisted me before wasn't in. I am really struggling to believe that the training in Standard Bank is so limited that you are taught in training only one agent is able to assist one client. As our population is 52.9 million in South Africa and we have limited financial institutes Standard Bank should have about 10 million staff to assist each client??? Beyond *********** and pathetic service.