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Phemi M
1 reviews | Active since Nov 2020
26 Jan 2021, 15:30
Closing a savings account
Couldn't close my savings account over the phone or internet banking, Went to the branch to close the account and they told me that it will take 7 days for the transaction to complete but now a month later none of this has happened. When I called to enquire they told me that my account is still active and they cant assist me and that I have to go to the branch again
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Standard Bank's replyOfficial
27 Jan 2021, 04:32Hello Phemi, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply27 Jan 2021, 04:32
Official
Hello Phemi, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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