Closing a credit card account before it's even open!

<p>I app**** for an iStore card, which in itself was a painful process. During the application process I loaded all my FICA documents as well as other information required. When the final approval was being done, there was no furtehr request for ID and proof of address.</p> <p> </p> <p>Over a week after being finalised, I was to receive my card this morning (2510/16), which was delivered to me by courier. I also provided an additional copy of my ID and proof of address.</p> <p> </p> <p>When trying to obtain a PIN via the phone (as required) I kept being told I had entered invalid credentials. (This process took me about 15min). I then decided to go to the actual bank and had to wait in a queue for 35 mins!</p> <p> </p> <p>Finally when I managed to speak to the enquiries lady she advised that my account (the brand spanking new account) was closed on 24/10/16 - yes yesterday - because the account was not FICA compliant?!?!?!?!?</p> <p> </p> <p>How on earth this does happen when I have submitted everything needed and even worse only received my card the day after it was closed.</p> <p> </p> <p>Surely this is not how business is done in your bank?! As a professional, I find this level of service utterly unacceptable and this has been a complete waste of my time.</p> <p> </p> <p>Based on this experience, I do not EVER want to have an account with Standard Bank.</p> <p> </p> <p>Completely dissatisfied and irritated</p> <p> </p>