KR
Kgosi R
1 reviews | Active since Jul 2020
24 Jul 2020, 14:29
Closed my share trading account but Standard bank is still debiting maintenance fees
I have signed up on online share trading platform with standard bank, I have deregistered with them via their online portal but they still debiting a maintenance fee from my account. I should also mention how difficult it is to find a way to deregister. It was quoted to be R 100 monthly but has now gone up to R 450.00. I've been trying to contact their call center, written emails to no avail. This kind of unprofessionalism is not on.
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Replies (2)
Standard Bank's replyOfficial
24 Jul 2020, 16:03Dear Kgosi
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Jul 2020, 16:03
Official
Dear Kgosi
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's replyOfficial
06 Aug 2020, 11:49Dear Kgosi Ramafi
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply06 Aug 2020, 11:49
Official
Dear Kgosi Ramafi
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***