Closed my account cause they didnt debt money.

They sent me a mail saying they could not dept my account for the ucounts.i called to explain i did change accounts, but did supply them all the details but nobody updated it.<br> <br> So then they closed the account.<br> <br> Can somebody who actual knows how to do there job fix this. I have phoned in 2 times but nothing has happend.<br> <br> The ref they gave me was *** and stan was the person.<br> <br> Why do we allways have to complain on this site before they wake up.