Closed merchant account without notification &

Our merchant account was inactive for 6 months (no transactions) and Standard Bank closed the account without any notification service. Now we have taken payment from two customers via a payment gateway and delivered the service to find out we cannot get the cash. <br> After 6 days and another follow-up, Standard Bank's best response is that they will send an agent to us within two days to open a new account. Meanwhile our marketing campaign has been executed and customers are trying to buy from us online.<br> Standard Bank could not even send an e-mail notification or make a phone call as a warning before they closed our account but now are unable to re-activate the account upon our request. We have to see a consultant and sign another mountain of paper before they will consider how they can refund us.<br> We need this account re-opened!