SN
Senzekile N

1 reviews | Active since Apr 2013

18 May 2023, 10:41

Closed cheq account in 2019

I have been receiving calls from NDS calling on behalf of standard bank for a cheque account that was closed in 2018/2019, NDS is saying l owe standard bank, however there has not been any statements, calls emails from standard about an amount owing on the account.Todate l have been told over the phone that l owe and nothing has been produced in writting as to what exactly do l owe. I went to the Sunninghill branch they said the account is closed however they will escalate this to the manager the next day, as the manager was on sick leave and l will receive a call the next day, its been a month and no call. The call centre also says the account is closed. So why are your attorneys calling me.

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Replies (3)
Standard Bank
Standard Bank's reply18 May 2023, 10:45
Official
Hi Senzekile

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
SN
Senzekile N's update02 Jun 2023, 12:25
Reviewer Update
A call was received however issue was not resolved. Lady advised issue was escalated to IT and she will have to close the case as it due for closure however she will still give me feedback. A week later no call. Ref nr provided was ***
Standard Bank
Standard Bank's reply02 Jun 2023, 12:36
Official
Good day Senzekile

Thank you for writing back to us.

We will follow up with our team and we will be in touch with further feedback.

Sorry for the inconvenience.

 Kindest regards, Standard Bank Hello Peter Team***