TS
Tshegofatso S
1 reviews | Active since Jul 2018
24 Dec 2024, 13:16
Closed Case ***0 without resolution - Poor Service From Standard Bank regarding subpoenaed documentation.
***Case ***0 closed without resolution. Still awaiting the respondents bank statements****. I am writing with regards to the bad service encountered at Standard Bank. The Garankuwa Megistrate Court have subpoenaed bank statements of a respondent after he submitted a **** bank statement with a Standard Bank logo to the Garankuwa Megistrate Court in order to avoid paying sufficient child maintenance. To date, Standard Bank has not been able to provide these documents since they were requested on the 3rd of October. Each time we go to court, we get feedback that the bank has not responded to the court as yet. This has resulted in a lot of frustration and an innocent child's right to being sufficiently maintained being violated. The investigation in this case cannot be concluded as a result of this missing piece of information.
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Replies (8)TS
Tshegofatso S's updateReviewer Update
27 Dec 2024, 07:19Good Morning, I am following up again on this outstanding matter. Please provide feedback as soon as possible. We are still awaiting the subpoenaed documentation, since the 10th of October.
TS
Tshegofatso S's update27 Dec 2024, 07:19
Reviewer Update
Good Morning, I am following up again on this outstanding matter. Please provide feedback as soon as possible. We are still awaiting the subpoenaed documentation, since the 10th of October.
Standard Bank's replyOfficial
27 Dec 2024, 07:47Good day Tshegofatso,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Dec 2024, 07:47
Official
Good day Tshegofatso,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
TS
Tshegofatso S's updateReviewer Update
30 Dec 2024, 08:53I am still in disbelief at the level of incompetency from Standard Bank. I have been waiting for SIMPLE information since the beginning of October for a child maintenance matter. The bank statements of the respondent were requested on the 3rd of October, after he had submitted **** bank statements. When we appeared in court on the 29th of November, Standard Bank had failed to provide this information. It takes less than five minutes to retrieve everything requested but to this day, Standard Bank is still failing to release this information that was requested by the court. Now we are on the last days of December, going into 2025, Standard Bank is still not providing the information. What is the problem with Standard Bank?????
TS
Tshegofatso S's update30 Dec 2024, 08:53
Reviewer Update
I am still in disbelief at the level of incompetency from Standard Bank. I have been waiting for SIMPLE information since the beginning of October for a child maintenance matter. The bank statements of the respondent were requested on the 3rd of October, after he had submitted **** bank statements. When we appeared in court on the 29th of November, Standard Bank had failed to provide this information. It takes less than five minutes to retrieve everything requested but to this day, Standard Bank is still failing to release this information that was requested by the court. Now we are on the last days of December, going into 2025, Standard Bank is still not providing the information. What is the problem with Standard Bank?????
Standard Bank's replyOfficial
30 Dec 2024, 09:48Hi Tshegofatso
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Dec 2024, 09:48
Official
Hi Tshegofatso
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
TS
Tshegofatso S's updateReviewer Update
30 Dec 2024, 10:02Hi There
The matter is simple. There is a subpoena from the court asking for the respondents statements for all his accounts. The ID is there on the subpoena, retrieve all the requested documentation and send them accordingly. I do not understand what the hold up is. Are they being edited or something?
The matter is simple. There is a subpoena from the court asking for the respondents statements for all his accounts. The ID is there on the subpoena, retrieve all the requested documentation and send them accordingly. I do not understand what the hold up is. Are they being edited or something?
TS
Tshegofatso S's update30 Dec 2024, 10:02
Reviewer Update
Hi There
The matter is simple. There is a subpoena from the court asking for the respondents statements for all his accounts. The ID is there on the subpoena, retrieve all the requested documentation and send them accordingly. I do not understand what the hold up is. Are they being edited or something?
The matter is simple. There is a subpoena from the court asking for the respondents statements for all his accounts. The ID is there on the subpoena, retrieve all the requested documentation and send them accordingly. I do not understand what the hold up is. Are they being edited or something?
Standard Bank's replyOfficial
30 Dec 2024, 10:48Dear Tshegofatso
We sincerely apologize for the delay in responding to this matter.
Please note that we will follow up with our team and we will be in touch with further feedback.
Kind regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in responding to this matter.
Please note that we will follow up with our team and we will be in touch with further feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Dec 2024, 10:48
Official
Dear Tshegofatso
We sincerely apologize for the delay in responding to this matter.
Please note that we will follow up with our team and we will be in touch with further feedback.
Kind regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in responding to this matter.
Please note that we will follow up with our team and we will be in touch with further feedback.
Kind regards
Standard Bank Hello Peter Team
***
TS
Tshegofatso S's updateReviewer Update
30 Dec 2024, 11:00Thank you,
Hope to hear from you soonest.
Hope to hear from you soonest.
TS
Tshegofatso S's update30 Dec 2024, 11:00
Reviewer Update
Thank you,
Hope to hear from you soonest.
Hope to hear from you soonest.
Standard Bank's replyOfficial
30 Dec 2024, 11:33Our team will definitely be in touch.
Standard Bank's reply30 Dec 2024, 11:33
Official
Our team will definitely be in touch.