KM
Koketso M
1 reviews | Active since Mar 2018
12 May 2026, 14:36
Closed accounts letters
I was on a call with an agent that ( Clive) was very helpful but the problem was that I had to jump into a meeting and could not stay on the call to be transfered to the department that can provide me with a letter to show that my account and loan have both been closed. Please can you send me the email with the letter as a matter of urgency. I do not need to be on the call with another agent, I have provided my id number and email address respectively.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
12 May 2026, 14:51Dear Koketso
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 May 2026, 14:51
Official
Dear Koketso
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
KM
Koketso M's updateReviewer Update
13 May 2026, 11:56What time will I be provided with the letters? ???
KM
Koketso M's update13 May 2026, 11:56
Reviewer Update
What time will I be provided with the letters? ???
KM
Koketso M's updateReviewer Update
13 May 2026, 12:01I have provided my email as well as ID number, I was not going to answer my phone as I need everything in writing. If you need clarity on anything you can ask it here, I do understand that you might be thinking about the POPIA but I do consent to everything being asked here in public or via email
KM
Koketso M's update13 May 2026, 12:01
Reviewer Update
I have provided my email as well as ID number, I was not going to answer my phone as I need everything in writing. If you need clarity on anything you can ask it here, I do understand that you might be thinking about the POPIA but I do consent to everything being asked here in public or via email
KM
Koketso M's updateReviewer Update
13 May 2026, 12:07Please call now.
KM
Koketso M's update13 May 2026, 12:07
Reviewer Update
Please call now.
KM
Koketso M's updateReviewer Update
13 May 2026, 17:55Just received a BOT call and it hung up
KM
Koketso M's update13 May 2026, 17:55
Reviewer Update
Just received a BOT call and it hung up
Standard Bank's replyOfficial
15 May 2026, 12:02Thank you for taking our call. Please note that matter has been escalated and we will be in touch as soon as we receive feedback.
Standard Bank's reply15 May 2026, 12:02
Official
Thank you for taking our call. Please note that matter has been escalated and we will be in touch as soon as we receive feedback.
KM
Koketso M's updateReviewer Update
15 May 2026, 16:32Thank you, feedback has been received
KM
Koketso M's update15 May 2026, 16:32
Reviewer Update
Thank you, feedback has been received
Standard Bank's replyOfficial
18 May 2026, 10:32You're most welcome, Koketso 😊. Have a wonderful day further!
Standard Bank's reply18 May 2026, 10:32
Official
You're most welcome, Koketso 😊. Have a wonderful day further!