MH
Masrc H

1 reviews | Active since Feb 2018

08 Oct 2018, 06:58

Closed account yet Standard Bank are still charging me fees

I closed my Standard Bank account 2 years ago yet I am still getting statements with fees attached. How can this be happening when I have closed my account and have received my account closure form ?

0
Replies (3)
Standard Bank
Standard Bank's reply08 Oct 2018, 13:07
Official

Dear Masrc Haarburger

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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MH
Masrc H's update18 Oct 2018, 13:39
Reviewer Update
This has been resolved. Thanks Standard Bank for your handling of this.
Standard Bank
Standard Bank's reply19 Oct 2018, 13:41
Official
Dear  Masrc Haarburger 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been resolved.

Kind regards

Clint Petersen
Complaint Resolution Centre
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