jF
jevan F
1 reviews | Active since Mar 2016
21 Aug 2022, 17:30
Closed account negatively affecting credit profile
Good day. Ive had a revolving credit account with standard bank that was paid up. On my banking app the account is closed with no outstanding balances. But on my credit report it shows that I am in arrears and this is affecting my credit score negatively.
Please resolve this and have my credit profile updated.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
22 Aug 2022, 07:45Hello Jevan
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply22 Aug 2022, 07:45
Official
Hello Jevan
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
jF
jevan F's updateReviewer Update
29 Aug 2022, 10:19I am still waiting for someone to call me. Ive received a mail from Gorden Bila. He tried calling me once then i rep**** to his mail telling him when he can call me. Till today nothing has been done. I am really not happy
jF
jevan F's update29 Aug 2022, 10:19
Reviewer Update
I am still waiting for someone to call me. Ive received a mail from Gorden Bila. He tried calling me once then i rep**** to his mail telling him when he can call me. Till today nothing has been done. I am really not happy
Standard Bank's replyOfficial
29 Aug 2022, 12:31Good day Jevan
Thank you for bringing this to our attention, we have requested that our team contacts you shortly
Regards
Hello Peter Team
Thank you for bringing this to our attention, we have requested that our team contacts you shortly
Regards
Hello Peter Team
Standard Bank's reply29 Aug 2022, 12:31
Official
Good day Jevan
Thank you for bringing this to our attention, we have requested that our team contacts you shortly
Regards
Hello Peter Team
Thank you for bringing this to our attention, we have requested that our team contacts you shortly
Regards
Hello Peter Team
jF
jevan F's updateReviewer Update
10 Sept 2022, 11:20Good day this issue has been resolved but im still not happy. I need standard bank to liase with the credit bereu and get those negative non payments off my name as my credit score dropped by more than 35 points for something that is not my fault
jF
jevan F's update10 Sept 2022, 11:20
Reviewer Update
Good day this issue has been resolved but im still not happy. I need standard bank to liase with the credit bereu and get those negative non payments off my name as my credit score dropped by more than 35 points for something that is not my fault
Standard Bank's replyOfficial
10 Sept 2022, 14:59Hi Jevan
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
Standard Bank's reply10 Sept 2022, 14:59
Official
Hi Jevan
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***