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reyhana.mahomed reyhana.mahomed

1 reviews | Active since Jul 2013

30 May 2016, 06:44

Closed account in Feb 2016- still receiving statements?

<p> I closed my cheque and credit card accounts in feb. In March, I received an SMS that the bank service fee was debited with zero balance, went back to the branch to correct.</p> <p> </p> <p>When I closeed my acc in Feb, I also got a telephonic confirmation that my credit card is closed, but I am still receiving statements! Please sort this out, I am not walking into another sbsa branch again.</p>

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Replies (2)
Standard Bank
Standard Bank's reply30 May 2016, 12:44
Official

Good day Reyhana

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply31 May 2016, 05:27
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 31 May 2016.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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