EN
Elizabeth N

1 reviews | Active since Jan 2013

31 May 2016, 07:29

Closed account but still recieve sms that of the bank charges

<p>I closed my account with Standard bank in the begining of May 2016, two weeks later i recive a call from standard bank claiming my account is still open, the number used was this: ***. I specifically told the person phoning that i close the acoount at Standard Bank in Nicol Way Bryanston and signed the documents and i ask the lady who assisted me to shed the card. To my surprise i received an sms few days ago with Bank charges of the same account.</p> <p>The reason i close my account with Standard Bank is because of their inefficiencies, and please i dont want to deal with their *********** anymore.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply31 May 2016, 08:01
Official

Good day Elizabeth Mathapelo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply01 Jun 2016, 06:39
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***