RB
Ryan B

1 reviews | Active since Oct 2015

10 Oct 2015, 09:04

Closed Account but still getting statement

I have been trying for months to close my Credit Card Account at Standard Bank.<br> 2 months Ago I went to the Somerset West branch requesting that I wanted to close the Account.<br> I paid all the outstanding fees required to close the account at the Teller and was then told that I had<br> to come back at least 2 days later for it to reflect. I then came back a few days later and was told that <br> I could not close the account from the branch but had to call the callcentre to do so. So then I was<br> taken to a phone in the branch and spoke to a callcentre consultant guaranteed me that <br> all fees were paid up and that the account was closed from that day.<br> <br> I an still receiving statements from Standard Bank for the Credit Card every month and I am<br> still being charged the monthly fee and it says that there is an outstanding amount of R300.64(which I assume is the monthy/annual fee)<br> <br> This is totally unacceptable and I refuse to keep paying when I specifically requested and was assured that<br> the account was closed.

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Replies (1)
Standard Bank
Standard Bank's reply12 Oct 2015, 10:01
Official
Hello billybob123,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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