MT
Muhammad T

1 reviews | Active since Jun 2016

13 Jun 2016, 07:53

Closed account but still being charged monthly

<p>I closed my Bizlaunch account at the end of April.</p> <p>My cards were cut by the banker, I settled the outstanding balance and signed the account closure form.</p> <p> </p> <p>On 07 June 2016 I received an SMS as follows:</p> <p>"Standard<span style="font-family: 'Avenir W01';"> Bank:Your account ***6922 repayment is overdue. Please pay immediately to avoid penalty interest.Queries? Call ********** 468"</span></p> <p> </p> <p><span style="font-family: 'Avenir W01';">I called the number (in the above SMS) and spoke to Temosho (at 11:40am on the same day).</span></p> <p><span style="font-family: 'Avenir W01';">He advised me that the account was closed in April and the "outstanding" amount will be reversed.</span></p> <p><span style="font-family: 'Avenir W01';">I asked him to email me confirmation of the closure and reversal of charges, to which he advised that there is no need as calls are recorded.</span></p> <p> </p> <p><span style="font-family: 'Avenir W01';">Today (13/06/2016) I received the following SMS:</span></p> <p><span style="font-family: 'Avenir W01';">Standard Bank:Your account ***6922 repayment is overdue. Please pay immediately to avoid penalty interest.Queries? Call ********** 468</span></p> <p> </p> <p><span style="font-family: 'Avenir W01';">WHY AM I STILL RECEIVING THESE MESSAGES??</span></p> <p><span style="font-family: 'Avenir W01';">I require email confirmation that the account is closed and that the incorrect charges have been reversed.</span></p> <p> </p> <p><span style="font-family: 'Avenir W01';">(I am currently writing exams so please contact me via EMAIL for further info).</span></p>

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Replies (2)
Standard Bank
Standard Bank's reply13 Jun 2016, 14:01
Official

Good day Muhammad Turawa

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply14 Jun 2016, 05:08
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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