Closed account. 30 days later stil open with charg

Jacques closed his account one month ago at Standard Bank Rietfontein. The reason for closing is that an unauthorized Telkom debit order goes trough the whole time. We closed the account. 30 days later the account is still open. Unauthorized Telkom debit orders and charges went trough. We are wasting hours of our time at this branch. Close the account and refund us as it appeared there was R300 still in the account upon closing.<br> <br> Beginning of January Chanel was given a complaint that the honoring fee and dishonoring fee for the same debit order was debited. We went in several times. It costs us time and money and still they never refunded us. How can standard bank charge an honoring fee as well as an dishonoring fee for the same debit order and don't refund us? The complaint was logged in their book.