LT
Liezl T

1 reviews | Active since Mar 2009

05 Jul 2015, 08:57

Close the account

I have requested numerous times to close my account. I DO NOT LIVE IN SOUTH AFRICA ANY MORE.<br> I have no income in South Africa AND I have NEVER app**** for an overdraft.<br> <br> I have authenticated myself via internet banking to request the account be closed via your secure message facility.<br> <br> The account is still not closed. You have not provided me with an overdraft facility so that you can charge me the monthly banking fees at a high interest rate.<br> How can you grant me a credit facility, I have no income there and it seems to be in contradiction of the CPA as well as the NCA since it is reckless lending.<br> <br> Close the account. If you insist on the outstanding banking fees to be paid, I am willing to pay that so that the exploitation can end.<br> Just get it sorted. Close the account! Is it that hard to get something right?

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Replies (1)
Standard Bank
Standard Bank's reply06 Jul 2015, 11:09
Official
Hello LT,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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