close all my acounts and give me my money back

The worst bank ever and I'm now I'm sick and tired iv been a customer for over 20 years but the service keeps getting patatic I had I loan that was paid up but has a R584 outstanding then the adviser tells me after paying my loan I need to ask for it to be closed?????? or interest is charged ok never mind that I when to south dale branch yesterday to request a fixed deposit amount of R290k for 12 months having to first wait 3 hours in a queue the financial adviser doesn't advise me on what offers avaoble for me to fix my payment he decides to choose whichever one he wanted and was not provided with a print out of the fixed term account he says he sent it to me via email and his printer isn't working but there's 20 printers on the floor I left got home tofind no email attachment but some link for me to download lust time I checked standard bank advised we should neveropen links please close all my accounts I sick and tired of double debits for funeral cover from you every month I something different