Close accounts without contacting me first

I live in Canada, but have been keeping my Standard Bank account open. Every now and then I top it up with funds to pay off the bank charges.

I was a little behind and let the account get into arrears, of about R1000 in total for the cheque account plus the credit card.

So all of a sudden I get an email from Brooks and Luyt saying I have been handed over for collections. I log into my account and find that the account has been closed!

Standard bank has my contact details in Canada, plus they have my email address on file.

Why on earth was I not contacted BEFORE handing me over to collections and closing my accounts?

If I could give zero stars I would.