Cloned card

<p>can someone please help me with standardbank, or soemone to please help me pray for a better service and job accuracy at standardbank...ok 2 months back i took my child to hospital on the same day the 17th of August 2016 my card was cloned and during that time i cannot stop my card (i did advise the consultant when the money was debited from my account) as my child is in hospital and there's things i need to pay for...then the following day same thing happended, i had no cjoice but to stop the card but this was inconviniencing me as i couldnt go to the bank as my child was admitted, i didnt have airtime to call standardbank, i was stuck with no card and money...enventually the case was resolved by the 19th August and money was returned to my account the next day....after all the drama i went through i thought things will be better so i contunued with Standardbank, but to my suprise, this week Tuesday when i woke up i saw sms notifications of the money that went out from my account...so i immediently logged a call with standardbank and the case number was ********** and again i explained to them that i cannot wait for 6 working days, the gently man that was helping me said this might not take 6 days so i should get my money before the end of this week..then Yesterday when i called/following up on the case, i was then told that case ********** was not sent to the investigation team, so then that means a new case must be logged...and the new case number is ********** 2, i dont know how /why standardbank keeps on hiring rude and incopetent people and inconsiderate people who dont know what customer service is...ok so after i was advised that someone will call me on Friday regarding the case(new case)...because i'm inpatient and i need of my money, i then called them around 10am Friday, and the consultant told me that she will escalate the case for me (after being told that someone will call me) then i explained to her that i need feedback by 12pm....even now at 01:39 no one has called me and i need my money back...the service is just pathetic and i'm moving to another bank, my money is not safe with standardbank</p>