Hellopeter
Share Your Experience
LR
Leandre R

1 reviews | Active since Jul 2017

02 Jun 2022, 08:30

Cloned card

I’ve been with Standard Bank over 18 years. Last week Thursday I’ve received two messages money withdrawn from my account. Immediately I rush to the nearest branch to stop my card and online banking. The consultant told me that the money was definitely withdrawn in Sandton (I’m sitting in front of her with my card in my hand) 1 170 km from Johannesburg. I’m always over protective of my card and pin. She didn’t say it directly to my face, but I knew that what she was trying to prepared me for is that I’m not getting any money back. Each time I follow up. They are still investing. It’s thousands of rands I can’t afford to lose. I know the bank asked 7 working days to sort this out. But in the meantime someone else is enjoying my money that was supposed to feed my family. What more can I do to protect myself from this not happening again?

0
Replies (4)
Standard Bank
Standard Bank's reply02 Jun 2022, 13:28
Official
Dear Leandre

We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 

Standard Bank Hello Peter Team
*** 
LR
Leandre R's update13 Jun 2022, 10:35
Reviewer Update
Good day, it's over two weeks and we still didn't received any feedback towards the ***** case. each time I follow up, the case is still under investigation. Now they forward me a message on Whatsapp the investigation is put on hold? I did asked why ! no reply. ***** case no: ***
Standard Bank
Standard Bank's reply13 Jun 2022, 10:59
Official
Good day Leandre

Thank you for alerting us to this. 

We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 

Standard Bank Hello Peter Team 
*** 
 
 
LR
Leandre R's update27 Jun 2022, 14:38
Reviewer Update
It’s been over a month that money was withdrawn from my account in Sandton. When I went to the bank, the consultant informed me that investigating will take no longer than 7 days. It’s over a month. Each time I follow up, same old answer ‘still investigating’