CLONED CARD

Case No. ***. There was quite a substantial amount that was debited from my account due to someone cloning my debit card. This happened on the 11/03/15, the ***** team is busy investigating the matter its now the 17/03/15 and the funds have not been returned to me, no feedback on what is goin on. I am unable to get hold of anyone at the call centre. I need my money in order to survive, what precautions have standard bank taken to stop the cloning of their cards and how come its so easy to clone cards. Further to that my account was debited twice by a creditor that didnt have the authority to do so, which was eventually sorted out, but still? Wheres the security Standard Bank? Ive been banking with Std Bank for almost 11yrs and as a client I feel that Standard Bank has totally failed me, utterly disgusted, perhaps switching banks would be the best option at this stage!!! I need my money back today!