1 reviews | Active since Mar 2014
Clients, please check your bank charges!
Since October 2018 I am on the pay as you transact option of my Elite banking account. During this time I have maintained a balance of R10 000.00 + throughout which qualifies me for a monthly rebate of R85.
I have not received the R85 rebate once since October 2018. In addition, the monthly transactional fees have been grossly miscalculated; every time to my detriment. The miscalculation claim is not my opinion, but was independently confirmed by 2 Standard Bank employees.
Despite numerous attempts and branch visits I could not get Standard Bank to fix this.
WARNING: The chances are very slim that I am an isolated incidence. It is probably Standard Bank's IT system not properly interfacing with its own rules engine. SO PLEASE CHECK YOUR BANK CHARGES.
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One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
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Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
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I note your standardised reply in response to my comment of 11 May.
Can you please indicate a turnaround time because so far your consultant has not contacted me.
I note your standardised reply in response to my comment of 11 May.
Can you please indicate a turnaround time because so far your consultant has not contacted me.