LM
Lerato M
1 reviews | Active since Nov 2015
13 Apr 2021, 11:14
Clients are not taken serious
It's been two weeks since iv been called by a lady called Kedibone from standard Bank homeloans telling me that my account is in arrears. In the month of February I sent an email to the debit card department to inform them that I'm still unemployed and I have no financial income to buy for my bond. I was than referred to Tshepo Ntoagae who required documents to further suspend my account after I sent the documents as requested. However I'm still being told that my account is in arrears. It's really sad that such a big organization could treat clients like this.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
14 Apr 2021, 00:38Hello Lerato
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply14 Apr 2021, 00:38
Official
Hello Lerato
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
15 Apr 2021, 09:28Hello Lerato
Thank you for posting your comment. Please can you respond to us via e-mail sent to you. We greatly appreciate your continued support. Kind regards Complaint Resolution Centre
Thank you for posting your comment. Please can you respond to us via e-mail sent to you. We greatly appreciate your continued support. Kind regards Complaint Resolution Centre
Standard Bank's reply15 Apr 2021, 09:28
Official
Hello Lerato
Thank you for posting your comment. Please can you respond to us via e-mail sent to you. We greatly appreciate your continued support. Kind regards Complaint Resolution Centre
Thank you for posting your comment. Please can you respond to us via e-mail sent to you. We greatly appreciate your continued support. Kind regards Complaint Resolution Centre
Standard Bank's replyOfficial
16 Apr 2021, 08:49 Hello Lerato
Thank you for posting your comment. Please can you respond to us via e-mail sent to you. We greatly appreciate your continued support. Kind regards Complaint Resolution Centre
Thank you for posting your comment. Please can you respond to us via e-mail sent to you. We greatly appreciate your continued support. Kind regards Complaint Resolution Centre
Standard Bank's reply16 Apr 2021, 08:49
Official
Hello Lerato
Thank you for posting your comment. Please can you respond to us via e-mail sent to you. We greatly appreciate your continued support. Kind regards Complaint Resolution Centre
Thank you for posting your comment. Please can you respond to us via e-mail sent to you. We greatly appreciate your continued support. Kind regards Complaint Resolution Centre
LM
Lerato M's updateReviewer Update
12 Jun 2021, 13:41Good day,
I trust this email finds you well.
Please note that it’s been a month that I’ve been again trying to contact and communicate via email like you said I should but I haven’t been responded to. I tried going to the website to seek debit relief but I am not winning in the website.
It seems like the only time a person will be assisted at Standard bank is if you I log a complain first.
May I please be assisted with debit relief.
Kind regards,
Lerato
I trust this email finds you well.
Please note that it’s been a month that I’ve been again trying to contact and communicate via email like you said I should but I haven’t been responded to. I tried going to the website to seek debit relief but I am not winning in the website.
It seems like the only time a person will be assisted at Standard bank is if you I log a complain first.
May I please be assisted with debit relief.
Kind regards,
Lerato
LM
Lerato M's update12 Jun 2021, 13:41
Reviewer Update
Good day,
I trust this email finds you well.
Please note that it’s been a month that I’ve been again trying to contact and communicate via email like you said I should but I haven’t been responded to. I tried going to the website to seek debit relief but I am not winning in the website.
It seems like the only time a person will be assisted at Standard bank is if you I log a complain first.
May I please be assisted with debit relief.
Kind regards,
Lerato
I trust this email finds you well.
Please note that it’s been a month that I’ve been again trying to contact and communicate via email like you said I should but I haven’t been responded to. I tried going to the website to seek debit relief but I am not winning in the website.
It seems like the only time a person will be assisted at Standard bank is if you I log a complain first.
May I please be assisted with debit relief.
Kind regards,
Lerato