Client Services pathetic service

<p>I called in to ********** 131 just to check if Imade a particular purchase on my credit card in November/December 2016 as I required proof of purchase for a television I purchased and cannot find the receipt. This sounds pretty straight forward and simple right but was I in for a surprise. I spoke with Ms Noasa Giyane who sounded like she was reading from a cue card. For someone who was as clueless about her job she was quite abrupt as short with me. I was asked questions for security that I have no clue where they actually got the answers from. I was told my information was received from Home Affairs. Who gave Standard Bank permission to gain this information??? I did not authorise any of my accounts holders to give out my information? I was asked question like Is my Fschini account limit 14k, I havent used this account in over a year so how should I know??? More questions like my previous employment, who else I have credit cards with, where else I have accounts?? I don't care if this is a new system, these type of things should be consulted to with the client before making changes! I was then informed after 42 minutes on the phone she'll get her manager to call me back as they busy in a meeting after I asked to speak to a manager. I wastold Riaad Mohamed or Zanelel Shabalala will contact me before 2pm today. I'll wait and see and I somehow "faliled" my questionaire and cannot be assisted by Noasa with my query, which she never asked me once what it was! She was poorly trained and not very knowledgeable in her field. I waisted more than 15 minutesjust waiting for her to find a Manager! I was told I need to now take time out of my busy day to go into a bank to fix!!! Why have a call centre then!!! I'm sure it would have taken me less than 42 minutes in the bank though. I am now very disappointed, frustrated and upset with Standard Bank and their pathetic service. I want someone to contact me with authority and knowledge to contact me to sort out this problem before 2pm!</p>