Client services and Digital ( online/telephone banking)n incompetence is costing clients unnecessarily.

Standard bank staff and its systems are so ***********. I could write an entire season 1 series!

A simple change requiring me to update my contact details to enable me to use internet banking has been horrific and expensive to say the list. Both branches Cresta and Northgate and the internet banking department have dismally failed help me link my card to my new device and new number. Its been 5 days and noone at standard bank is able to complete this simple task! Matter of fact they offered me to pay for a new card! why should i do that when its their systems at fault?

The entire system doesnt work, you have to change browsers the whole time, then there is irritating voice assistance that speaks on s loow volume that keeps prompting you for voice commands jst to end up using keypad anyway! you wait on a call for more than an hour -- and when the consultant picks up, the phones get dropped. i have been on teh phone since 8 till 11 -- gong through this vicious cycle

Standard bank.-- this is ridiculous..month end is the time things need to be more efficient, but it never is lately whether its month end or not