Client service lacking.

It is more than an hour later and no one was in touch with me at all. I wonder if this is not just nice words but no action. If I look at the other comments about Standard Bank I cant be hopeful.

Standard bank responded to send the matter to their insurance division. PS it has nothing to do with their insurance division. They just want to waste time and not deal with the matter. I don't want an insurance policy from them. Wont even take a free one for *** million dollars. The inability to deal with this matter is shocking to say the least

At 10h07 you said you treat it with priority and then you send it to your insurance department that has nothing to do with this matter and has no interest in this matter. That itself is a processing of my personal information in contravention of the POPI Act.

You have no priority to this matter. No person called me and NO resolution just nice words no action that is why the poor rating of Standard banks service

Very nice words but no action .... no person contacted me yet. Just words no action. That is what we can expect from Strandard bank. On your website you dare to list more than 20 ****s. What about the standard bank nice word no action ****? You guys just promise and won't deliver at the expense of the consumer. ****sters do the same.

I see the word that I use is deleted and we cant use that word. it is the word that start and ends with an S or the 3 letter word that start with a S and end with an M. It is the word that refer to people making promises and then where they don't deliver ending in hardship for consumers. Let consumers judge you.

Noted thank you. Let us give you the benefit of the doubt

There is no response. No person contacted me. The only response was from your insurance department where you ask for the policy number. I did not take a policy from you, I never did, never wanted, I left you because of your poor service. It is sanlam policies ***0x9 and ***1x7. You did not read the complaint you did not read the attachments you just send it to a department that cant resolve it so that you can show you doing something. It is absurd. It is like if a person has a heart attack the government hospital sends the person to the department of justice or government printers. Will this help NOOOOOOO. Why will it help if you send a security issue to insurance????????? Why after I said it is stupid??????? why because YOU DONT READ.

Jho what a great service. I use the complaints channel. The branch manager say she will do it but it will take long. Now we close the complaint. Wow that is one way to reduce the number of complaints and the duration to resolve the complaint.
Another reason why your nps is - 77. What a bad service.
All I can say the worst service ever.

Ag nonsense you said so before and then you close my query do your stats look good. We can't and should not trust your nice words. It is without merit, substance and foundation

Scripted auto responses add no value only frustration and exposes your lack of client service. Ag nonsense you said so before and then you close my query do your stats look good. We can't and should not trust your nice words. It is without merit, substance and foundation