Client Service is Pathetic

I went into the Standard Bank branch at Westgate shopping centre last Thursday the 01/10/15,I requested bank statements from 2*** for the court and on Saturday it still said in process,Monday morning it was completed and then I went to the Campus square branch to cancel it,I didn't need it anymore and the consultant sent an email to the Westgate branch requesting it to be cancel,there was no response,I went today in my working hours to the Westgate branch because R2650.00 was deducted from my account without anybody consulting me first, this was very unprofessional,not making sure if the amount is ok with me before going thru with the transaction,I think the branch manager was very rude and unsympathetic to my situation,I am a single mother trying to get by and my account is overdrawn and nobody wants to assist me with this,yes I should have cancelled sooner,I still do not have my statements,there is no communication period and the client services sucks with standard bank, its pathetic to just pass the buck and say its not your problem,they couldn't even hear my reason.everyone is allowed or entitled to change their minds. I feel like a beggar, begging for my own money.Taryn