Client service

Where shall I start? Since before the start of lock down Standard bank promised those who have accounts with them payment holidays due to the COVID-19 crisis. Very well, you needed to apply for it. I have been applying and reapplying since before the start of lock down. For almost a month I have been sending mails back and forth with required documents for the payment holiday requests. For almost an entire month, most mails of which I received an automated response from. Then one day I received a mail from Standard bank asking for documentation required, I obliged and rep**** the same day, only to receive an out of office automated response. Now try and understand my frustration, no work no pay and a R2000+ account that needs to be paid. No income, where shall I procure this kind of money? Standard Bank doesn't seem to care as long as their accounts are paid.