1 reviews | Active since May 2020
Client in desperatey waiting for a simple yes or no repsonse
I am disappointed to even type this as I have never experienced such a slack and slow service from the bank. I have always loved standard bank and commended their service to me as their loyal client over the years.
I have since app**** for a payment holiday on 2020-05-04 and I was promised that I will be responded too in 10 days. To my surprise I haven't received a response even to this day. I called and emailed numerous times with the hope that I will receive a favourable answer but the latter has been in vain.
I kindly request an objective feedback on my application as I have given up emailing you and waiting for a response. This pandemic has really hit us hard economically and the financial intervention wouldn't have been app**** for if everything was running smoothly.
My fear is that we are nearly reaching month end and I have not yet been formally answered... and I know the bank and their debit order system will prove me wrong once again. Please answer me so that I know where I stand with the bank, by so doing you would've made my life more easier and simpler in moving forward.
Kind regards
M. Ntlathi
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Hope instilled at last.
I must say as much as we complain when we encountering problems with the service of the bank. The same has to be said when they try their best to assist us.
I am privilledged and happy to say that I called the VAF department today and was assisted by a guy called Papi. After hearing my concerns and hopelessness, the guy managed to assist me and assure me that my payment holiday has been approved.
Furthermore, he also assisted me in lodging a request to reverse the amount that was wrongfully debited on the end of April. As im typing this I received the reference number of the reversal which is due on the 28th of May.
I wish I could personally thank the guy, as much as it is his job to assist me to the best of his ability... but is employees like those that represent the true principles, values and promises made by the bank.
Thanks a lot Standard bank even though I'm still waiting for my answer regarding whether my loan accounts are approved for the payment holiday or not. None the less thanks for everything and I will be looking forward to favourably hearing from you.
Kind regards
M. Ntllathi
Hope instilled at last.
I must say as much as we complain when we encountering problems with the service of the bank. The same has to be said when they try their best to assist us.
I am privilledged and happy to say that I called the VAF department today and was assisted by a guy called Papi. After hearing my concerns and hopelessness, the guy managed to assist me and assure me that my payment holiday has been approved.
Furthermore, he also assisted me in lodging a request to reverse the amount that was wrongfully debited on the end of April. As im typing this I received the reference number of the reversal which is due on the 28th of May.
I wish I could personally thank the guy, as much as it is his job to assist me to the best of his ability... but is employees like those that represent the true principles, values and promises made by the bank.
Thanks a lot Standard bank even though I'm still waiting for my answer regarding whether my loan accounts are approved for the payment holiday or not. None the less thanks for everything and I will be looking forward to favourably hearing from you.
Kind regards
M. Ntllathi
Please note feedback has been given to you on the matter, therefore this matter is resolved.
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Please note feedback has been given to you on the matter, therefore this matter is resolved.
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