1 reviews | Active since Mar 2017

01 Mar 2023, 11:40

Client harrasment

Standard Bank does not even deserve one star. Hello Peter must make a "no star" icon. This week I received emails and SMS messages that Standard Bank is handing me over to a lawyer firm, because I am not paying my accounts.

I have been under debt review since last year October 2022 and all my payments are up to date. The company who helped me with the application, confirmed that all payments are up to date and escalated the matter. Nothing is being done by either Standard Bank or the lawyers in question, as they sent me another mail this morning. This is causing me plenty of unnecessary stress and tension. This is the very same reason why I moved to a different bank. The service is non existent. I don't know what happened with Standard Bank as they were always my first choice. Now the service is terrible.

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Replies (1)
Standard Bank
Standard Bank's reply01 Mar 2023, 11:55
Official
Hi Annette

Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

Standard Bank Help Centre
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