Click of a button

I have a message on my internet and cellphone banking for more than a week to say that I have an open credit application. I've called in 5 times already and am just told to wait it out for 24hrs/48 hrs depending on whatever the consultants feel like telling me. Today was the icing on the cake because I've been told to wait 5 days for this to clear now. Surely with the click of the button, this can be gone because according to every consultant I've spoken to, there is no active credit application. Can I get a proper answer from Standard Bank now