LH
Larry H

1 reviews | Active since Aug 2018

27 Nov 2025, 08:19

Clerks ----not managers.

Transactions went off my account ...yet I DID NOT receive an OTP Trying to resolve any issue with this BANK is really not possible. Get passed from one 'clerk' to another .....call themselves managers. If you try resolve over the phone ...need to speak to 3 departments and 4 people .....if you go into the bank it's an hour later and 4 people later . They are simply useless ................................................................................................. Time to move on ..................

0
Replies (2)
Standard Bank
Standard Bank's reply27 Nov 2025, 08:24
Official
Good day Larry, 

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
LH
Larry H's update28 Nov 2025, 11:10
Reviewer Update
The clerk rep**** .....but no priority.......NO speedy resolution .
Still happened heard a thing ....
We escalated it .......TO WHERE......another clerk that cannot make a decision.