clearance on SAFPS removal from the system.

i have been listed under the South African ***** Prevention Services. I was told by standard bank to call the respective company and sort it out. Which i did the company has cleared my name and the SAFPS has issued me a letter stating im clear. My recent visit to standard bank to apply for a mymo card. It has been declined due my name is still on the system. The letter was issued on 19th February 2021. Can i be advised by standard bank how long does it take for the system to clear my name, Due to i need the account urgently. its unacceptable to keep going to the bank and get this news. Please email me how long its take. im banking with standard bank for years but now the service is going bad.