ST
Shadrack T

1 reviews | Active since Jul 2015

22 Jul 2015, 23:07

Clear this ******** balance & close the account

I felt like the security fixtures are not firm enough at Standard Bank, this was after there were several debit orders happened to my account without my consent. After noticing those ******* transactions on my account I went to Katlehong Branch to query those transactions & I was told those are the ********** debit orders but no further assistance was offered to instead I was told to google those organizations myself. Those ********** debit orders happened again on my account on the 2nd of July unfortunately there was no money on my cheque account so I was charged R115.00 by Standard bank for each of those 3 debit orders which didn't get any money from my account.I then felt it's high time I cut any line connecting me to Standard, On the 13th of July I went to Standard Bank (President street Branch In Germiston) to close all accounts I had with Standard Bank (that is credit card, cheque account, money market & the other one I was using to save) & I was told by the consult that my request has been done for the closure of those accounts except for the one for I use to save as it has not receive the maturity stage.that account is not closed & these debit orders happened again

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Replies (1)
Standard Bank
Standard Bank's reply23 Jul 2015, 09:28
Official
Hello tShadrack,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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