Claims Department - SHS***

I logged a claim on the 18th of August for a crack on my windscreen and was advised that my inspection certificate was not recorded. I provided Tebogo with proof of the documents being sent together with acknowlement e-mails. I phoned and spoke to various people regarding the claim and received no feedback. I received an sms on the 25th to say that my claim has been approved by PG Glass Bryanston. Yesterday I get a call from another agent who is going through all the question that have already been asked by Tebogo. Does anyone know what is going on the the claims department. It is so frustrating dealing with this department. I am thinking of taking my business elsewhere. My husband is a private banker with Standard Bank and we are disgusted with the service received thus far. If you look at the policy you will notice that I received 2 cash back bonuses and this is a way I get treated when there is a claim!!! TOTALLY FRUSTRATED!!!!!