Claim taking almost two months and poor feedback

I submitted a fire damage claim to my kitchen in July 2015. First I was told that I will have to get two quotes for the repairs. After explaining to the assessors that I am unable to obtain the quotes as there aren't suitable contractors in the area that will assist, they agreed to send out someone to quote.<br> <br> The company they used for quoting, gave a quote to replace only the burned cupboards, and because the wood that the original cupboards are made from is no longer in production, I was told that they will have to use a different wood finish.<br> <br> After I told the assessor that I do not want different types of wood in my cupboards, I was told that my policy does not provide for that.<br> <br> On 18 August I sent a letter to National Adjusters(assessors) to explain the consept of indemnity insurance(being a legal adviser myself). My letter was acknowledged and I was told that it will be sent to Standard Bank Insurers for feedback. Today 8 September I'm still waiting for feedback.<br> <br> I lost my tennant as a result of the kitchen being unusable and I am struggling to get new tennants to take a house with a burned down kitchen. My last request for a reponse was sent on 31Aug - no reply!