Claim rejected

i was at the atm when someone assited however i did not put in my pin the atm swallowed the card i did not have my cellphone on my to block the card and had to go home to get the phone not thinking of ****s at about 8 am in the morning. when i got my cell i saw a message and opened it the ****** already withdrawn R 5000.00 and they went to pick n pay and swiped 2000 again. now standard bank is refusing to repay me for the ****** that ****med me and accessed my account. disgusting service from the ********** department.