Claim not being paid

standard bank wont seem to finalize a claim that was submitted in September last year . A credit life claim for disability when all the documents were submitted and in December i phoned every week and each week i was told that by Friday a decision will be made . I phoned again today and was told the exact same nonsense story , I wanted to speak to a manager or a team leader and funny enough they weren't available . I am now going out on a mission to advise people to stay away from standard bank as i have been treated pathetically and just another number that that adds to their profits but when its time to pay a claim they are no where to be seen . Since i submitted this claim i have not even had a single email/sms or phone call with regards to this claim i personally had to phone in each time to give myself an update .