Claim not attended too

13 March 2018 we had a burst geyser that caused severe ceiling damages. I tried contacting ********** 444 that just rang. I contacted my own plumber and replaced the geyser. I tried phoning again on several occassions no answer. 20 March 2018 an email was sent to ********** - no reply. 27 March 2018 I logged a complaint Ref No ********** 219 with Vinolia. 28 March 2018 complaint was escalated to Martha. Numerous follow ups and still NO phone call or reply. 3 April 2018 Carmen advised that Karabo is dealing with the matter direct line 010 ********** . Number just rings. Martha direct line 010 ********** no answer!