Claim No 19/028835

I have tried logging a geyser claim with Standard Bank for over two weeks, making numerous calls to the call center, which don't get answered or the call is dropped and I've also sent emails, receiving an auto response, but never a response from a call center agent. Eventually, I managed to get through to their emergency assist, who appointed Big Joe Plumbing. My geyser was replaced and I was very satisfied with Big Joe's workmanship. Fondo Construction was appointed to assess and attend to the resultant damage, however they too have failed to deliver any sort of service. The contractor's quote (measurements) are incorrect and quoted for standard cornice and not moulded cornice. After advising the contractor that I do not agree with his findings, they scheduled another appointment to meet with me on Saturday, 18 May between 10:00 - 11:00 am. I contacted William (Contractor) at 11:59 asking where he was and he's response was that he will be at my place later......?!!!! I have also sent an email to Lutendo Magadani on 14 May 2019, however it comes as no surprise that to date, I have had no response. I am getting quotes from other Insurance providers as I intend to cancel my Insurance with Standard Bank.