Claim no 15/088877

Not sure how many times I have to resort to get some answers from Standard bank claims.<br> <br> I have had a burst water pipe in my property. First plumber comes and does a sonar test and gas leak test and detects no leaks. Second plumber comes and does it the old fashioned way and digs up the ground and finds the pipe that is leaking as my water metre was running.<br> <br> Spoke to Mduduzi (Team leader) on 30/11 and you can listen to the call. To date no call back from him.<br> <br> Spoke to Tshepisa on Tuesday, listen to the call, still no response from her.<br> <br> Spoke to Michelle Phillips yesterday, listen to the call, promised to call me back before her shift ends @ 19h30, still no call back.<br> <br> Called again this morning, was told the claim will not be honoured even though the claim was reopened. How is it possible to get some much different sides to my claim.<br> <br> Why must I as the client be calling with no feedback from my Insurance provider. Is this how long standing clients are treated.<br> <br> I don't have any water at the back of my property, have open holes in my garden and some of my paving has also been removed.<br> <br> When am I going to get the answers I need. Claim opened since 26/11/2015.