Claim nightmare

Good day,

I logged a claim on 4 June for leaking pipes. The pipes were finally fixed on 11 June.

Today is 18 June , I understand that it needs to stay open for a couple of days. There was an assessor on Friday I think and today I called to find out when the builder is coming, there was no builder assigned. Then I tell the consultant to put this on hold as it will be less painful and cheaper to fix myself. Next minute I get a call from a builder, they have to come do their assessment and then come back again to fix. This has been the most painful and ridiculous process. I am definitely starting the process to switch my home loan to another bank.

I will get the wall fixed myself, it will be much quicker and less stressful.

Thanks