1 reviews | Active since Mar 2019
***** Claim Handling – Standard Bank
***** Claim Handling – Standard Bank
I am posting this in the public interest after exhausting Standard Bank’s internal review process.
I recently fell victim to a sophisticated phishing **** impersonating a courier partner (Buffalo Logistics) linked to TEMU purchases. The SMS was highly convincing and aligned with my normal purchasing behaviour. I authorised what appeared to be a courier-related charge of R18.99. Within seconds, R5,999 was deducted from my account to an unrelated merchant.
I immediately reported the transaction as *****. My card was cancelled and replaced, and a formal ***** claim was lodged.
Standard Bank has now twice rejected a full refund, offering only 25% of the ****** amount, with the offer conditional on my agreement not to discuss the matter publicly.
While this is concerning on its own, the most troubling issue is a clear inconsistency in how ***** is handled.
On a separate occasion, funds were withdrawn from my business account by Standard Bank after Capitec Bank advised that one of their customers had reported *****. In that case:
No investigation was conducted with me
No prior notification was given
No clarification was requested Funds were removed immediately.
Yet when verifiable ***** occurred on my account, supported by immediate reporting and a known pattern of courier-related phishing ****s (which Standard Bank staff themselves acknowledged), the same decisive action was not taken to protect me as the client.
I am a long-standing Standard Bank client (approximately 45 years), with personal and business accounts and a home loan. I expected a more consistent and customer-protective approach.
This post is intended to raise awareness and seek clarity on why ***** is treated differently depending on which party reports it.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
On 11 December 2025, Standard Bank removed R6,000 from my business account without notice, explanation, or consent. The transaction reference provided no meaningful information, and I only became aware of the debit later when my accountant queried the discrepancy during a review.
After escalating the matter with the bank, I was eventually informed that the funds were withdrawn because another bank alleged that one of its customers claimed ***** after purchasing from our online store. What is deeply concerning is the process followed:
- No notification to us as the merchant
- No request for information, proof of delivery, or verification
- No investigation
- No formal chargeback process
- No court order or authorisation
- Banks debiting customer accounts without authority
- The absence of due process in *****-related matters
- The risk to businesses when allegations are acted on without investigation
On 11 December 2025, Standard Bank removed R6,000 from my business account without notice, explanation, or consent. The transaction reference provided no meaningful information, and I only became aware of the debit later when my accountant queried the discrepancy during a review.
After escalating the matter with the bank, I was eventually informed that the funds were withdrawn because another bank alleged that one of its customers claimed ***** after purchasing from our online store. What is deeply concerning is the process followed:
- No notification to us as the merchant
- No request for information, proof of delivery, or verification
- No investigation
- No formal chargeback process
- No court order or authorisation
- Banks debiting customer accounts without authority
- The absence of due process in *****-related matters
- The risk to businesses when allegations are acted on without investigation
Thank you for taking our call.
As per our telecom , the ***** outcome remains the same and you will need to escalate this matter further as per the rejection letter provided.
We will closing this matter on our side.
Continue to have a great day further.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
As per our telecom , the ***** outcome remains the same and you will need to escalate this matter further as per the rejection letter provided.
We will closing this matter on our side.
Continue to have a great day further.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***