Claim delays

I am so disgusted and disappointed at the same time in Standard bank customer service. My mom passed on,I went to the branch,submitted all necessary documents to claim. Waited few days,didn't hear anything. I called their customer line only to find out that 1 or 2 documents wasn't submitted. I then redo claim via Whatsapp. I called 4 times into their customer lines they said the claim was logged I must wait for them to call me back. I have been waiting how long and still no one came back to me😡😡😡I have to arrange a funeral and yet they sending me left, right and centre. I will never bank with this bank. I'm glad I bank with FNB and FNB services was much more wonderful than Standard bank.