CLAIM: 16/000801

I have been holding on and on and on since last week Friday, with NO LUCK to speak to one of your consultant...Very BAD SERVICE!! Do you know how frustrating this is and how much money these calls cost??? I have spoken to one of your consultants last week Monday (25/01/16) to authorize the payment for the flooring. She informed me to call back the Tuesday (26/01/16) to confirm if this payment was authorize. Tuesday (26/01/16) I spoke to one of your consultants and told me the claim was authorize and she will send it to your payment department. They would release for payment the Wednesday (27/01/16) and the money will be in the banking account 48 hours after they release it. Till to date no payment was made?<br> I have just spoken to one of your consultant just now and was inform that I letter must still be send to me, before any payment an be done. My question why wasn't I inform last week Tuesday by the consultant???? It already MONDAY (01/02/16) and no such letter has been receive??? I CAN'T BELIEVE THAT FIRSTLY YOUR CONSULTANT GAVE INCORRECT INFORMATION AND I WAS TOLD THAT THE PAYMENT WILL BE DONE IN 48 HOURS AFTER THE ACCOUNTS DEPARTMENT WILL RELEASE PAYMENT THE FOLLOWING DAY