CK
Cindi K
1 reviews | Active since Aug 2016
20 Jun 2023, 14:31
CIRCUS disguised as a bank
If there was a negative rating, I would rate this useless bank that. From the 6th of June, no feedback to this day. You call them you hold no less than 15 minutes. No manager is available because the consultants are working from home,according to them. Dont even bother dialing ***they transfer you to a survey
Helpful (0)
Replies (15)0
Replies (15)
Standard Bank's replyOfficial
20 Jun 2023, 14:36Hi Cindi
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply20 Jun 2023, 14:36
Official
Hi Cindi
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
CK
Cindi K's updateReviewer Update
20 Jun 2023, 14:41So I have been holding for 25 minutes and the person couldn't hold 2 minutes and hung up. i must loose airtime and time and you do what exactly?
CK
Cindi K's update20 Jun 2023, 14:41
Reviewer Update
So I have been holding for 25 minutes and the person couldn't hold 2 minutes and hung up. i must loose airtime and time and you do what exactly?
Standard Bank's replyOfficial
20 Jun 2023, 14:42Hi Cindi
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply20 Jun 2023, 14:42
Official
Hi Cindi
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
CK
Cindi K's updateReviewer Update
20 Jun 2023, 14:45You need to give me the time so i can know. I can't be having my phone at all times
CK
Cindi K's update20 Jun 2023, 14:45
Reviewer Update
You need to give me the time so i can know. I can't be having my phone at all times
Standard Bank's replyOfficial
20 Jun 2023, 14:47Hi Cindi
Please note that our team will contact you today.
Kindest regards, Standard Bank Hello Peter Team***
Please note that our team will contact you today.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply20 Jun 2023, 14:47
Official
Hi Cindi
Please note that our team will contact you today.
Kindest regards, Standard Bank Hello Peter Team***
Please note that our team will contact you today.
Kindest regards, Standard Bank Hello Peter Team***
CK
Cindi K's updateReviewer Update
20 Jun 2023, 14:483rd call and I am holding for Sarah who is apparently Una's(Consultant) manager and she is unreachable. What circus are you running there?
CK
Cindi K's update20 Jun 2023, 14:48
Reviewer Update
3rd call and I am holding for Sarah who is apparently Una's(Consultant) manager and she is unreachable. What circus are you running there?
CK
Cindi K's updateReviewer Update
20 Jun 2023, 14:49TIME!!!!!!!!!!!!! i do not work for Standard therefore you need to tell me the time. i have other things i do
CK
Cindi K's update20 Jun 2023, 14:49
Reviewer Update
TIME!!!!!!!!!!!!! i do not work for Standard therefore you need to tell me the time. i have other things i do
CK
Cindi K's updateReviewer Update
20 Jun 2023, 14:49And i expect to be tried atleast 5 times because ive been calling and email you guys more than that. you cannot call me once and expect me to jump. You didnt jump!
CK
Cindi K's update20 Jun 2023, 14:49
Reviewer Update
And i expect to be tried atleast 5 times because ive been calling and email you guys more than that. you cannot call me once and expect me to jump. You didnt jump!
Standard Bank's replyOfficial
20 Jun 2023, 14:49Standard Bank's reply20 Jun 2023, 14:49
Official
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Cindi K's updateReviewer Update
22 Jun 2023, 11:23Thabisile called and told me it was resolved but my account is still the same and i am emailing her to no response. My debit order is tomorrow. Am I really suppose to be begging for feedback due. Can i ask that the head of Thabisile's department call me and sort this nonsense out!!!! I am still waiting for the hierachy as far complaints and escaltions is concerned
CK
Cindi K's update22 Jun 2023, 11:23
Reviewer Update
Thabisile called and told me it was resolved but my account is still the same and i am emailing her to no response. My debit order is tomorrow. Am I really suppose to be begging for feedback due. Can i ask that the head of Thabisile's department call me and sort this nonsense out!!!! I am still waiting for the hierachy as far complaints and escaltions is concerned
Standard Bank's replyOfficial
22 Jun 2023, 11:48Dear Cindi
We sincerely apologize for the inconvenience experienced.
We will follow up with our team and we will be in touch.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
We sincerely apologize for the inconvenience experienced.
We will follow up with our team and we will be in touch.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Jun 2023, 11:48
Official
Dear Cindi
We sincerely apologize for the inconvenience experienced.
We will follow up with our team and we will be in touch.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
We sincerely apologize for the inconvenience experienced.
We will follow up with our team and we will be in touch.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
CK
Cindi K's updateReviewer Update
27 Jun 2023, 10:12So i've on numerous times asked for the manager to call me, not a team and that has not happened. Can i get a call from the people who will assist me to close my accounts with Standard nd move banks!!!!!!!!!!!
CK
Cindi K's update27 Jun 2023, 10:12
Reviewer Update
So i've on numerous times asked for the manager to call me, not a team and that has not happened. Can i get a call from the people who will assist me to close my accounts with Standard nd move banks!!!!!!!!!!!
Standard Bank's replyOfficial
27 Jun 2023, 10:44Dear Cindi
We sincerely apologize for the inconvenience caused.
We will request our Leadership team to be in contact with you.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team***
We sincerely apologize for the inconvenience caused.
We will request our Leadership team to be in contact with you.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply27 Jun 2023, 10:44
Official
Dear Cindi
We sincerely apologize for the inconvenience caused.
We will request our Leadership team to be in contact with you.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team***
We sincerely apologize for the inconvenience caused.
We will request our Leadership team to be in contact with you.
Have a great day further.
Kindest regards, Standard Bank Hello Peter Team***
CK
Cindi K's updateReviewer Update
21 Jul 2023, 11:12I am shocked at the incompetency STD has. Appauling! Wow!
CK
Cindi K's update21 Jul 2023, 11:12
Reviewer Update
I am shocked at the incompetency STD has. Appauling! Wow!
Standard Bank's replyOfficial
21 Jul 2023, 11:35Good Day Cindi
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jul 2023, 11:35
Official
Good Day Cindi
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***