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Vikash S

1 reviews | Active since Feb 2018

05 Feb 2018, 08:20

Christmas presents

In December I had ordered items from the count rewards mall as presents for my kids.

The items arrived opened and piece missing. A complaint was logged on 23rd and follow up done where I was promised the items will be replaced within the month on Jan... today is the 5th of Feb and I am still waiting.

The call centre puts your call on wait and no one ever follows up ... the most pathetic service I have received.

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Replies (4)
Standard Bank
Standard Bank's reply05 Feb 2018, 12:10
Official

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply05 Feb 2018, 12:10
Official

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

VS
Vikash S's update05 Feb 2018, 18:24
Reviewer Update
Wow ... your shortly and my version of shortly seem to be in 2 different times zones... End of the business day and no response. Thank you very much
Standard Bank
Standard Bank's reply06 Feb 2018, 04:13
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.


Kind regards

Clint Chetty
Complaint Resolution Centre

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*** (fax)

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